Your information
Privacy Policy
This policy explains how Turf Miami LLC (“Turf Miami,” “we,” “us,” or “our”) handles information collected through turfmiami.us and its contact and project quote forms.
Effective: August 23, 2026. Last updated: November 3, 2026.
Information we collect
When you request a quote, we collect the information you choose to provide, including your name, phone number, email address, project address, ZIP code, preferred contact method, property and project details, requested service, expected timeline, description and consent timestamp. You may also upload one optional JPG, PNG or WebP project photo.
When you send a general inquiry, we collect your name, phone number, message, selected language and the time you agreed to let us use these details to respond. A general inquiry does not enroll you in SMS, WhatsApp or marketing messages.
If you accept optional technologies in our consent banner, address suggestions are provided through Google Maps Platform as you type. You can enter the address manually without accepting. Google processes autocomplete requests under its own privacy practices.
Our hosting infrastructure may process standard technical request data needed to deliver and secure the website. The Turf Miami quote record does not intentionally store your IP address. This website does not collect payment-card or bank information.
We may receive sampled browser security policy reports about resources a stricter policy would block. Our application logs only the violated directive and resource origin, not full page URLs or form content.
Form security and visit reservations
Cloudflare Turnstile helps protect our forms from automated abuse. It processes technical browser and request information for security verification. Our on-site visit form requires your name, phone number and project address; email is optional and is used only if you choose to receive a confirmation by email.
How we use information
- Review your project and respond to your quote request.
- Contact you using the method you select.
- Store a reliable record of your request and prevent duplicate submissions.
- Protect the form, troubleshoot delivery and maintain the security of the website.
- Comply with applicable legal obligations and resolve disputes.
We do not sell personal information submitted through the quote form. We do not use quote information for unrelated automated decision-making.
Text messaging (SMS)
SMS consent is optional and is not a condition of purchase. When you opt in, we record your acceptance, the consent text version and the server acceptance timestamp separately from the general form permission.
If you provide your phone number and agree to receive text messages from Turf Miami:
- Message types: answers to your questions, appointment confirmations, estimate or proposal links, invoice or payment links, and project updates. We do not send marketing or promotional messages by text.
- Frequency: message frequency varies depending on your project; typically no more than a few messages per week.
- Opt-out: reply STOP or CANCEL at any time to unsubscribe. You will receive a confirmation that you have been unsubscribed.
- Help: reply HELP for assistance, or contact us at (877) 866-8873 or info@turfmiami.us.
- Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.
Mobile information and SMS opt-in data will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We share this information only with service providers that help deliver messages and support this messaging program.
WhatsApp messaging
WhatsApp consent is optional and separate from SMS and the general form permission. You can choose project-service messages, offers, both, or neither. These choices are not a condition of purchase.
If you opt in, Turf Miami records the exact wording accepted, the selected category, the form source, the text version, and the server acceptance time with your project request and phone number. Choosing WhatsApp as a preferred contact method or sending us a message does not automatically select either checkbox.
You can withdraw WhatsApp permission by replying BAJA or STOP or contacting info@turfmiami.us. We process opt-outs for the relevant WhatsApp number and stop further business-initiated messages until a new valid opt-in. Messages are delivered through WhatsApp Business Platform service providers, subject to their delivery and privacy practices.
Where the information goes
Quote details are stored in our production website database. Optional photos are stored separately in private object storage and are not published on the website. A secure workflow sends Turf Miami an email notification so our team can follow up. These functions rely on service providers that support website hosting, cloud storage, workflow automation and Google Workspace email.
General inquiries are saved in the website database and securely delivered to Turf Miami's Admin system for our team to review. The Admin workflow may also send a notification to info@turfmiami.us; receipt of the inquiry does not depend on email delivery.
The website may display business information from Google Maps using a server-side integration. Google links and profile images are governed by Google’s own privacy practices when you choose to open or interact with them.
Retention and security
We retain quote requests and general inquiries for as long as reasonably necessary to evaluate or respond to them, communicate with you, maintain appropriate business records and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
We use administrative and technical safeguards appropriate to the nature of the information, including server-side validation, same-origin controls, private storage and restricted access. No internet transmission or storage method can be guaranteed to be completely secure.
Your choices
You may ask us to access, correct or delete information connected to your request, subject to applicable law and legitimate recordkeeping requirements. You may also withdraw a pending request or ask us to stop contacting you about it by emailing info@turfmiami.us.
The quote form is not intended for sensitive personal information. Please do not submit Social Security numbers, financial account information, medical records or government identification documents.
Children’s privacy
This website and its home-improvement services are intended for adults and are not directed to children under 13. We do not knowingly request personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it as appropriate.
Cookies and analytics
At the effective date of this policy, Turf Miami does not use advertising cookies or third-party behavioral analytics on this website. Essential hosting and security technologies may still be used to deliver pages, protect the form and maintain a signed-in private preview before launch. If our public tracking practices materially change, this policy will be updated before those tools are enabled.
Cookie preferences
Our consent banner lets you accept or reject optional technologies. You can change or withdraw your choice using Cookie preferences on any public page.
Changes and contact
We may update this policy when our website practices or legal obligations change. The last-updated date above identifies the current version.
Turf Miami LLC
2365 NW 70th Ave, Unit C15
Miami, FL 33122
+1 (877) 866-8873
info@turfmiami.us